FIS Social Media addresses marketing and resourcing needs for any institution looking to engage their customers and prospective customers via social media.
The services allow institutions to choose from a spectrum of services ranging from a software-only approach all the way to full service monitoring of your social media environment. In addition to monitoring for your institution, the software can monitor key competitors or customers. The service allows an institution to conduct monitoring and internal reviews of social media activity for compliance needs and protect your brand identity in the ever- changing world wide web. The brand monitoring empowers an institution with information and provides a vehicle to be proactive in responding to posts about them in the ever-growing online marketplace. FIS Social Media includes all components to enable resource-constrained clients to execute social media programs in an affordable, efficient and compliant way.
Social media has become a mainstream marketing and communications tool. In fact, studies have shown that it’s certain that your customers already have used social media to research or discuss your institution. Whether you are actively using it to market or not, you are participating in social media. If your institution has not yet defined its social media strategy, now is the time to act.
First and foremost, FIS™ Social Media provides marketing and service resources that enable resource-constrained clients to execute social media programs in an affordable, efficient way. Combine that with an end-to-end, full-service risk management resource as well as 24x7x365 human monitoring, and you have the ability to know what people are saying about you so you can adapt and respond immediately. While some solutions in the marketplace offer only software, FIS Social Media allows you to complement our state-of-the-art software with these professional skillsets to provide a more robust social media program for your business.
FIS™ Social Media can be used in a software-as-a-service (SaaS) model or as a broader service offering that allows you to select from a spectrum of choices including:
COMPLIANCE CONSULTING assesses your social media risk profile and develops a risk management program tailored to your company’s size, activities and risk profile, including:
MARKETING CONSULTING assists you with creating and maintaining effective social media programs, including:
BUSINESS PROCESS OUTSOURCING provides the resources you need to engage appropriately with customers and respond in a timely manner, including:
For more information about FIS Social Media, talk to your Strategic Account Manager, call 800.822.6758, or email firstname.lastname@example.org.
Benefits of a social media program include:
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